Shipping Policy

? Shipping Policy (USA Orders)

This policy is applicable to orders shipped within the United States (USA).

This document is designed to ensure you are clearly aware of our shipping policies and procedures. By placing an order with this store, you accept the policies contained herein.

⏱️ Transit, Handling, and Total Delivery Time

  • Handling Time: 1 to 2 Business Days (Monday to Friday)
    • This is the time it takes for us to process your order and prepare it for shipment.
  • Transit Time: 5 to 10 Business Days (Monday to Friday)
    • This is the time it takes for the carrier to deliver the package after it has been picked up.
  • Total Delivery Time: The estimated total time for delivery is 6 to 12 Business Days (Monday to Friday) from the time your order is placed.
  • Order Cut-off Time: Our daily cut-off time for processing is 4:00 PM (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the following business day.

? Delivery Terms and Carrier

  • Delivery Service: We utilize reliable shipping partners to ensure your order reaches you safely. For orders within the USA, we primarily use Standard Shipping services (such as USPS or regional couriers) for the final leg of delivery.
  • Regarding Delivery Estimates: The shipping times listed above are calculated based on our historical data to provide you with the most accurate estimation possible. While we strive to deliver within these timeframes, please understand that occasional delays may occur due to weather conditions, carrier operational issues, or public holidays.
  • If you have not received your package within the estimated timeframe, please contact our support team at support@shop.kavirax.com so we can assist you immediately.

? Shipping Cost

  • Shipping Fee: We offer Free Shipping on all orders delivered within the USA.

? Order Tracking System

When your order is dispatched, you will receive a confirmation email containing a tracking number. You can use this number to monitor your shipment’s progress and estimated delivery date until it reaches your hands.

✍️ Address Issues and Changes

  • Change of Address: We are unable to change the delivery address once the order is in transit. If you need to modify the shipping address, please contact us immediately at support@shop.kavirax.com before the order is dispatched.
  • Wrong Address: If an incorrect or undeliverable address is provided by the customer, and the package is returned to our store, the customer will be responsible for the full reshipment cost to the correct address.

❌ Cancellations

  • Pre-Dispatch Cancellation: If you change your mind, we are able to accept cancellations at any time before the order has been dispatched.
  • Post-Dispatch Cancellation: If an order has already been dispatched, please refer to our Refund Policy for instructions on how to return the item.

? Parcels Damaged In Transit

If you notice a parcel is damaged in transit, please take the following steps:

  1. Reject the delivery from the courier, if possible, and note the damage.
  2. If the parcel has been delivered without you being present, please contact our customer service immediately at support@shop.kavirax.com for the next steps and to arrange a replacement or refund.

? Contact Information

For questions about this Shipping Policy, or for assistance with your order, please contact us using the information below.

Operating Company: Breakskys LLC

Email: support@shop.kavirax.com

Business Address: 282 S Washington St, Denver Colorado 80209, United States